Fort Stewart, Georgia
Not resolved

Scheduled appointment with Oxford Heating and Air to replace my AC compressor.There was no discussion about a disposal fee or an acceptable method of payment.

I have always paid for service through AHS using a check without any problems. When the service employee comes (Saturday) to install, he tells me that there is a disposal fee of $150. I am confused because this is the first time I'm hearing about a disposal fee. Servicer calls his office and knocks $50 off price.

Servicer then tells me he needs to collect the payment before installs compressor. I ask to speak to manager, and servicer says he can't give out number. I have servicer call manager. Instead of handing my the phone he walks away and talks to manager for about 2 minutes.

He hands me his phone and manager says it's company policy to collect payment before service begins. I ask for a copy of company policy. That's when the yelling match begins. All I wanted was a copy of the company policy.

Manager tell me that she can hand write that information and fax to me on Monday. I told her no and requested copy of actual company policy. I tell manager that I have a check here waiting to pay when servicer is ready to haul off the compressor. She tell me that they only accept cash for non-covered service.

I didn't have $100 cash in house. Manager tells me that if I don't have cash, then service will not be performed. Family has been without air for over a month and temp gets to 90 degrees in home. Manager wouldn't even work with me or make an exception.

It was their fault since they did not explain any policy or procedure when appointment was set.I still don't have any air and it is June 2013 in Southeast GA.

Had an Experience with Oxford Heating and Air?

Write a review


Terms of Service
Post Comment

You May Also Like

Republic Services is it legal Extortion and Fraud or Illegal Republic Services "They took two of my payments and credited a closed account. Causing the open account to go delinquent and charged with multiple lien fee's. They promised me they would apply..." Read more Thrifty Propane - The driver parked the propane truck in my front yard Thrifty Propane "The driver parked the propane truck in my front yard..." Read more Waste Pro Usa - Recycle bin just skipped ! And not emptied Waste Pro Usa "I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed.Well it is now 8:30pm..." Read more Missouri Wind And Solar - Bad review's done buy people paid by Thermodyne systems Missouri Wind And Solar "We purchased a Missouri Freedom General 2- 48/96V 2000W turbine,Coleman 440 HVA charge controller,10,000W Aims inverter/charger,48V Diversion dump load resistor(4resistor dump),3phase break switch,100A fuse and holder and all the goodies..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more Reebok Dealer Reebok " - Internet Reebok supplier Asanadealers, took an order from me for Reebok Crossfit Nanos 6.0 shoes over the internet which were paid for in advance. They sent me a..." Read more Lazboy - Arm pad depressed after 2 years. Lazboy "We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the..." Read more New Hulu Interface Is Horrible! Hulu "The new Hulu design on Roku is pretty bad. At first I thought I needed to reboot my unit. The layout seems convoluted, oversized and difficult to maneuver through. Your..." Read more